SOLUTIONS > PROCESS
Complaint Management
Manage, track, analyze, and address complaints quickly
Transform complaint management
Effective complaint management supports customer satisfaction, regulatory compliance, and product quality in the life sciences industry. Modern solutions address common obstacles, improving processes and outcomes.
Centralize complaint handling
Consolidate complaints from multiple sources, including patients, healthcare providers, and regulatory agencies, into a single streamlined system.
Efficiently manage complexity
Effectively handle high volumes of complaints with varying severity and complexity through streamlined processes.
Uncover complaint insights
Gain clear visibility into trends and patterns to support proactive risk management.
Recognizing that customer complaints come from a wide range of communications channels, it’s important for organizations to keep track of that information so they can properly capture, prioritize, monitor and analyze the data.
Ready-to-use complaint handling helps ensure regulatory compliance, enhances product development, mitigates risk, and enables organizations to find opportunities for growth and innovation by meeting specific customer requirements.
Why Dot Compliance Complaint Management
Centralized complaint intake process
The capability to view feedback in real-time allows you to understand what is happening with your product and gives you the opportunity to quickly detect, pinpoint and act when needed as well as monitor developing trends.
Capture customer complaints and feedback
While a complaint management system could function on its own, an organization will benefit most when complaints are integrated into other core eQMS processes. This way, complaints can be tracked through to completion, and you can identify trends and patterns across quality events.
Drive efficiency
Document, assess, investigate, and trigger corrective and preventive actions (CAPAs) through the life cycle of a complaint.
Increase management oversight
Easily monitor and explore your complaint data, including due dates, critical tasks, recurring failure modes, and more.
The eQMS that keeps you one step ahead
Dot Compliance is the industry’s first AI-powered eQMS, built to get you up and running fast – and to give you the insights to drive quality efficiently.
Smart solutions for life sciences companies at every stage
Meet the eQMS that evolves with you, from setting a foundation with core processes to the industry’s most sophisticated AI quality and compliance intelligence.
