THE CHALLENGE
TGOD was using paper-based systems to manage quality processes of document management and training assessments. Their process was time-consuming, prone to human error, not in line with their sustainability values, and resulting in less efficient communication. They looked for a solution that would automate and streamline processes while meeting compliance and ensuring data integrity.
THE SOLUTION
- TGOD deployed QMS Xpress and was able to train everyone electronically in a short period.
- Users benefited from access to documents across departments which improved the sharing of information and collaboration.
- TGOD also benefited from the ability to create batch records and find them with a click of a button. The review process is in one place and visible to multiple departments.
- Internal and external Audits were streamlined. Users can now create findings, and CAPAs, set due dates, and ensure compliance. For external audits, they can now link CAPAs and investigations to easily provide to the auditors.
- Customer complaints are now managed from one centralized location, providing visibility into due dates, investigation status, and risk assessments.
BENEFITS
The amount of paper document control has been eliminated. The company can now find documents quicker and more efficiently, saving a lot of time in the process. The chatter function of Salesforce also helped with communication between departments and allowed them to complete documents quickly. Dot Compliance helped TGOD streamline the process of meeting regulatory compliance and ensuring data integrity.